Dear Brushy Creek MUD residents,
During the month of July 2025, we sent out a survey seeking feedback on everything from membership pricing to park maintenance to law and rule enforcement. Please read below for our responses to our most recent community outreach survey.
Recreation
What is the recreation department’s approach to improving customer experience, including program registration, class size and accessibility, facility rentals, and amenities?
Recreation management and staff are continually working to streamline all processes regarding improving customer experiences. This includes:
- Facilities rentals: We are working to reduce processing issues that include rescheduling and cancellations.
- Program and class registration: We adjust physical registration for programs such as classes and camps in the event of predicted inclement weather or other situations. The District offers online registration for all activities apart from Camp and Memberships due to the contract requirements. However, we are exploring online options to see if the technology has improved to provide registration without membership errors.
- Class size, facility accessibility, and amenities: Class maximums are set based on room capacity. The Fitness Specialist meets with the Group Fitness Instructors to discuss their classes and see if adjustments to class sizes are needed. Regarding hours, Community Center building hours are reviewed and adjusted based on usability studies and the needs of the Community. To ensure suggestions are heard pertaining to the above items as well as subjects such as Districtwide facility schedules, membership costs, amenities, and increased programming, we encourage residents to drop a suggestion in the suggestion boxes or contact Customer Service.
Parks
What is the protocol regarding overall maintenance of our parks and green spaces?
Park and green space maintenance is a vital purview of our District. For example, we continue to check the irrigation system on a regular basis and repair it in a timely manner. Trees are pruned per the direction given by the arborist. Large-scale trimming is done seasonally, and minor trimming is performed throughout the year. Damaged property, littering, and other issues that occur on District lands and don’t require law enforcement intervention are also handled promptly and professionally by BCMUD staff. Please report any issues you see to BCMUD Customer Service.
Utilities
When there are issues or concerns with District facilities, what is BCMUD’s communication policy regarding general information and emergencies?
We have several channels that we use to communicate news and emergency information to our residents and visitors. These include our website, social media, and LED signs located throughout the District. During large-scale emergencies, we utilize the reverse 911 system. All further updates are communicated to Customer Service and posted on the website. While some emergencies such as leaks occur unexpectedly and require urgent action, we continually work to enhance our notification systems to ensure customers receive updates promptly and clearly. For small emergencies affecting 30 or fewer customers, we perform door-to-door outreach and leave door hangers. We attempt to speak to residents face-to-face, and if no one answers, we leave a tag with information directing them to the District website for more details.
Security
What is being done to enforce rules and policies that are actively being broken?
BCMUD invests in public outreach campaigns that include newsletter and website articles, social media posts, and physical signage throughout our parks and green spaces to inform residents about our various rules and policies. We recognize that sometimes people within our District do not follow the rules, and in that case, we ask that people with concerns ranging from vandalism to dog leash violations call BCMUD security at 512-255-7871 ext. 232. For the latest information on our parks policies, click here.
The District also partners with Williamson County, and residents may call the Williamson County Sheriff's Department at 9-1-1 for emergencies, or the county's non-emergency line at 512-943-1300 for other concerns.
Customer Service
What is being done to ensure customers are provided with the best possible service from BCMUD Customer Service, including offering more services?
When a resident, customer, or visitor needs to know information about the District, the BCMUD Customer Service Department is a one-stop shop. We recognize that every situation has context, and we strive to clearly handle every situation with compassion and flexibility in how we communicate District policy. Our goal is to ensure our team approaches every concern with respect, humility, and a willingness to escalate when needed. Additionally, we’re always working to balance service options such as bulk pick-ups and recreation offerings with overall efficiency and sustainability. We’re always listening, and feedback is welcome to helps guide future service reviews. Feel free to call our Customer Service Department with any concerns or questions at 512-255-7871, option 1. You can also click on the following links for more helpful information pertaining to the BCMUD Customer Service Department:
Other
How is a MUD governed and funded, and what are its purposes?
A Municipal Utility District, or MUD, is a form of local government. Its primary functions are to provide water, sewer, drainage, park and recreational facilities and services to residents and lands within the district. The MUD is governed by an elected five-person Board of Directors. The directors’ elections are conducted in November of even-numbered years. Each director serves a 4-year term. As a result, either two or three directors are up for election in November of each even-numbered year. The MUD is funded by property taxes and service revenues (i.e., fees and charges to water, sewer, park and recreational customers) collected from property owners and customers. All meetings of the Board of Directors are public, and the Board welcomes public comments. The regular meeting dates are the second and fourth Thursday of each month at 6:00 p.m. Meetings are held in the Community Center.
We also engage our residents through our Resident Advisory Committees that include the Community Center Advisory Committee, the Parks and Recreation Advisory Committee, and the Utilities Infrastructure Advisory Committee. Board and advisory committee meeting schedules and agendas may be found here. The District also seeks to improve resident and visitor experiences through public engagement surveys, which may be found at bcmud.org.
Brushy Creek MUD's functions are limited. It does not provide any road construction or maintenance services. It also does not provide law enforcement. Williamson County is responsible for providing law enforcement and road services within the district. The MUD does provide limited security patrols with off-duty deputies and private security personnel. The MUD also does not provide deed restriction enforcement. Individual homeowners associations provide deed restriction enforcement in the district. The MUD also does not provide any library or fire/emergency response services. For more information on the operations and duties associated with BCMUD, as well as those that fall outside of the District's jurisdiction, click here, and for more general information about the District, click here.